1 General provisions
1.1. Individual Entrepreneur Aristotel Mikhailovich Tambulov (Тамбулов Аристотель Михайлович), Russian Taxpayer Identification Number (INN) 263214716224, Primary State Registration Number of an Individual Entrepreneur (OGRNIP) 326237500118920, referred to as the “Provider”, offers individuals who have reached the age of majority and have full legal capacity, referred to as the “Customer”, the opportunity to enter into a service agreement on the terms set out below.
1.2. Services are provided under the Nora Veil brand through https://asknoraveil.com, referred to as the “Website”.
1.3. The description of the selected service, its price, scope and deliverable format displayed on the Website when the order is placed form part of the agreement.
1.4. Before paying for an order, the Customer reviews these Terms through the “Terms of Service” link displayed next to the agreement checkbox in the order form on the Website. The Customer actively selects the checkbox labelled “I agree to the Terms of Service”.
1.5. Payment for the order after confirming agreement to these Terms constitutes acceptance of this public offer. The agreement is concluded at that point. Selecting the checkbox without subsequently paying does not conclude the agreement.
1.6. The version of these Terms in force when the order is paid for applies to that order. Subsequent changes do not alter the terms of an already paid order without the Customer’s agreement.
2 Scope of the agreement
2.1. The Provider undertakes to provide the service selected and paid for by the Customer. The Customer undertakes to pay for the service and provide the information necessary to fulfil the order.
2.2. The Website offers:
• individual Tarot readings with the practitioner’s own interpretation of the Customer’s questions;
• individual rituals and esoteric ritual practices, accompanied by a completion report.
2.3. The specific service content, number of questions addressed, actions to be performed and format of the materials are determined by the service description on the Website.
2.4. Services are provided remotely. Deliverables and reports are provided in English unless the parties separately agree otherwise before payment.
2.5. Depending on the selected service, deliverables may include text, audio recordings, photographs and other materials expressly specified in the order description. No physical goods are shipped to the Customer.
2.6. The Provider may engage practitioners to fulfil an order while remaining responsible to the Customer for compliance with the agreement and the confidentiality of the information supplied.
3 Nature of the services and expected outcomes
3.1. Tarot readings consist of the practitioner’s own interpretation of symbols and the Customer’s individual request. Rituals are practices of an esoteric nature.
3.2. The Provider undertakes to perform the actions and supply the materials specified in the description of the paid service. The agreement does not promise the occurrence of any particular event in the life of the Customer or any third party.
3.3. The Provider does not guarantee the accuracy of predictions, changes in another person’s feelings or behaviour, the restoration of a relationship, financial gain, recovery from illness or any other specific life outcome.
3.4. The services do not constitute medical care, psychotherapy, legal advice or financial advice and do not replace consultation with appropriately qualified professionals.
3.5. The Customer makes their own decisions about any subsequent actions. This provision does not release the Provider from responsibility for the quality, completeness or timely provision of the service itself.
4 Ordering and providing information
4.1. The Customer selects a service, completes the order form, supplies a valid email address and provides the information necessary to perform the selected service.
4.2. The list of required information must be available to the Customer before payment. Additional materials are supplied at the Customer’s discretion or by agreement between the parties.
4.3. The Customer must provide accurate contact details. Any error should be reported to the Provider at support@asknoraveil.com.
4.4. If required information is missing, the Provider notifies the Customer and specifies the information that must be supplied.
4.5. The Customer must not supply information or materials that they have no lawful basis to provide. Information about third parties should be limited to what is necessary for the request.
4.6. The Customer connects Telegram using the button on the order page and starting the bot. Not connecting Telegram does not prevent the Customer from receiving the result by email.
5 Prices and payment
5.1. The service price is displayed on the Website and fixed when the order is placed.
5.2. Full payment of the service price is required before the service begins, using a payment method available on the Website.
5.3. The final amount and currency to be charged must be shown to the Customer before payment confirmation. If the Website displays the price in another currency, the applicable conversion method is disclosed before payment.
5.4. The Customer’s bank may apply its own exchange rate and fees under its agreement with the Customer.
5.5. An order is considered paid once the Provider receives confirmation of successful payment from the payment service or bank.
5.6. Each order is paid for separately. Placing an order does not create a subscription or authorise automatic recurring charges.
5.7. The Provider supplies a payment receipt or other document confirming payment where and as required by applicable law.
6 Completion time and delivery
6.1. Tarot readings and rituals are completed in full, with delivery of the result or report, within 48 hours after both of the following conditions have been met:
• payment for the order has been confirmed;
• all required information specified in the form and description of the selected service has been received.
6.2. The period runs in consecutive hours, including weekends and public holidays.
6.3. The 48-hour period is the deadline for performing the service and supplying the materials. It is not a timeframe for the occurrence of events that the Customer hopes for.
6.4. The result is made available on an individual page accessible through a private link. A notification containing the link is sent to the Customer’s email address and additionally through Telegram if connected to the order.
6.5. The service is considered provided once the actions specified in the order have been completed, access to all promised materials has been made available to the Customer, and a notification has been sent to the supplied email address.
6.6. If the link does not open, materials are inaccessible or the notification has not arrived, the Customer may contact support@asknoraveil.com. The Provider investigates and restores access or supplies the materials through an agreed alternative method.
6.7. If circumstances prevent completion on time, the Provider notifies the Customer. Any extension requires the parties’ agreement and does not remove the Customer’s statutory rights.
6.8. The Customer is advised to save the materials received and not to share the private link with other people.
7 Cancellation and refunds
7.1. The Customer may cancel the agreement before the service has been completed. When making a refund, the Provider may account only for expenses actually incurred, supported by documentary evidence and directly related to fulfilling that order, to the extent permitted by applicable law.
7.2. If no such expenses have been incurred at the time of cancellation, the payment is refunded in full.
7.3. The personalised nature of the service, assignment of the task to a practitioner or an indication that work has begun does not, by itself, justify automatically retaining the entire order price.
7.4. On request, the Provider supplies a calculation and supporting evidence of any expenses deducted. No fixed cancellation penalty applies.
7.5. To cancel or request a refund, the Customer contacts support@asknoraveil.com and provides the order number, the email address used for the order and the request. No reason is required for an ordinary cancellation of a service that has not yet been completed.
7.6. Refunds are normally made using the original payment method. If this is technically impossible, the parties agree on another lawful refund method.
7.7. The Provider makes any payment due as a refund no later than 10 calendar days after receiving the relevant request, unless applicable law requires a shorter period. Where necessary, the Provider requests information needed to identify the payment without requiring excessive data.
7.8. If the service is late, incomplete or defective, the Customer retains the rights provided by applicable law, including the right to request correction of defects, a price reduction or a refund where the relevant grounds exist.
7.9. A Tarot interpretation differing from the Customer’s expectations, or a hoped-for life event not occurring, does not by itself mean that the service was improperly provided. This provision does not limit complaints about actual performance or compliance with the service description.
8 Confidentiality and personal data
8.1. The Provider processes personal data to accept, fulfil and support orders, process payments, handle enquiries and comply with legal obligations.
8.2. Detailed terms concerning data processing, storage and disclosure, and the exercise of the Customer’s rights, are set out in a separate Privacy Policy published on the Website.
8.3. The technical and payment services identified in the Privacy Policy may be used to fulfil orders. Data is disclosed only to the extent necessary and on a lawful basis.
8.4. Information about the Customer’s personal circumstances, photographs, the content of their request and deliverables are not published in advertising materials or testimonials without the Customer’s separate permission.
8.5. Acceptance of these Terms does not constitute consent to marketing communications. Such consent is requested separately where required.
8.6. Where consent is required for particular personal data processing activities, it is obtained separately from acceptance of these Terms.
9 Use of materials
9.1. The Customer may save the materials received and use them for personal, non-commercial purposes.
9.2. Reselling the materials or using them in commercial products without the rights holder’s permission is not permitted.
9.3. These provisions do not restrict the Customer’s right to leave truthful reviews, make complaints or provide materials to a bank, payment service, lawyer, court or public authority to protect their rights.
10 Enquiries and dispute resolution
10.1. Enquiries concerning orders, service quality, access to materials and refunds should be sent to support@asknoraveil.com.
10.2. The Customer is encouraged to include the order number, contact email address, a description of the issue and the requested resolution.
10.3. The Provider reviews enquiries and responds within 10 calendar days, unless a different mandatory period applies to the particular request under law.
10.4. The parties seek to resolve disagreements through discussion. Contacting the Provider does not restrict the Customer’s right to use remedies available under law.
10.5. The agreement is governed by the laws of the Russian Federation. The choice of Russian law does not deprive a Customer residing abroad of protection provided by mandatory provisions of the applicable law of their country of residence.
10.6. Jurisdiction is determined by applicable law, preserving any statutory consumer rights to choose a court.
11 Provider details
Individual Entrepreneur Aristotel Mikhailovich Tambulov
Registered name in Russian: Тамбулов Аристотель Михайлович
Russian Taxpayer Identification Number (INN): 263214716224
Primary State Registration Number of an Individual Entrepreneur (OGRNIP): 326237500118920
Address: Apartment 41, Building 16, Antichnaya Street, Prikubansky District, Krasnodar, Russian Federation.
Brand: Nora Veil
Website: https://asknoraveil.com
Email: support@asknoraveil.com