1 Cancelling before completion
You may cancel before the service is completed. Nora Veil may deduct only expenses actually incurred, supported by evidence and directly related to fulfilling your order, to the extent allowed by applicable law. If no such expenses have been incurred, the payment is refunded in full. The personalised nature of a service or the fact that work has begun does not automatically justify retaining the full price.
2 Late, incomplete or defective service
If a service is late, incomplete or does not match its description, you retain the remedies provided by applicable consumer law, which may include correction, a price reduction or a refund. A Tarot interpretation differing from your expectations, or a hoped-for event not occurring, does not by itself show defective performance; this does not limit complaints about the work actually promised.
3 How to request cancellation or a refund
Email support@asknoraveil.com with your order number, the email address used for the order and what you want us to do. You do not need to explain an ordinary cancellation of an unfinished service. We may request only the information reasonably needed to identify the order and payment.
4 Refund timing and method
Any amount due is normally returned to the original payment method. If that is technically impossible, another lawful method will be agreed. Nora Veil initiates a refund no later than 10 calendar days after receiving the request unless applicable law requires a shorter period. Your bank or payment provider may need additional processing time.
5 Relationship with the Terms
This summary is part of the customer information on the Website. The full cancellation and refund terms are contained in section 7 of the Terms of Service. Mandatory consumer rights always prevail where they provide greater protection.